Trading Firm LLC / Store policies

Shipping Terms

What to expect when preparing for delivery of outdoor kitchen equipment.

Effective May 13, 2026

Please review this page before a later purchase is arranged. This policy forms part of our store information and is subject to applicable law.

1. Delivery areas

Shipping availability depends on the item, delivery destination, carrier service, and applicable restrictions. If a product cannot be delivered to your address, we will contact you before fulfillment or decline the order and issue an applicable refund.

2. Charges and timing

Available delivery methods, estimates, and charges are presented in a written proposal. Timing begins after the order is accepted and any required configuration is confirmed. Estimates are not guaranteed delivery dates; large or special-order equipment can require extra preparation and freight scheduling.

3. Freight and access

Heavy appliances and assembled modules may ship by freight. The carrier’s standard service may be curbside rather than placement inside your property. Review the proposal for the exact service included. Tell us before shipment about narrow roads, stairs, gates, loading limits, or other access issues. Lift-gate, appointment, storage, or additional handling fees may apply when disclosed.

4. Receiving an order

Inspect the number and condition of packages before accepting delivery where possible. Make a note of visible damage on the carrier record, take photos, keep all packaging, and contact us promptly. If concealed damage is discovered after opening, retain the materials and contact us with photographs and your order number so we can review the available remedy.

5. Address changes and missed delivery

Contact us quickly if the delivery address needs to change. A change may be impossible after dispatch and can create additional carrier charges. If a scheduled freight delivery is missed or the address is inaccurate, the carrier may assess redelivery, storage, or return fees; we will explain any applicable charge before proceeding where possible.

6. Partial shipments and availability

Items in one order may arrive separately. If an item is delayed, we will provide updated information when available. If fulfillment is not possible, we will offer an appropriate alternative or cancel the unavailable item and issue an applicable refund.

7. Installation and local requirements

Delivery does not include installation, utility connections, gas testing, permits, or site preparation unless a separate written agreement expressly includes those services. Arrange qualified professionals and follow local codes and manufacturer specifications for built-in equipment.

8. Questions and claims

For delivery questions, shortages, damage, or tracking assistance, contact us using the details below. Please include your order number, delivery address, photographs where relevant, and the best way to reach you.

Contact Trading Firm LLC

Address: 30 N Gould St Ste R, Sheridan, WY 82801
Phone: +1 307-785-1546
Email: studio@trading-firm.com