Trading Firm LLC / Store policies

Refund Policy

How we handle cancellations, returns, damaged goods, and approved refunds.

Effective May 13, 2026

Please review this page before a later purchase is arranged. This policy forms part of our store information and is subject to applicable law.

1. Before you purchase

Check dimensions, finish, clearances, delivery access, and compatibility with your outdoor site before placing a paid order. Built-in appliances can require professional planning. Contact us before accepting a proposal if any specification is unclear.

2. Cancellation requests

If we later agree to a paid order, contact us as soon as possible if you need to cancel. We can cancel an order before it has been released for shipment, subject to the status of the item and any disclosed special-order commitments. Once an order has shipped, the return process and applicable shipping costs apply. A draft made on the basket page is not transmitted and creates no paid order.

3. Standard-item returns

For a standard, unused item in its original, complete packaging, contact us within 30 days of delivery to request a return authorization. Do not ship an item back until we provide instructions. We may ask for your order number, photographs, and a description of the issue. We will confirm eligibility and any return shipping or handling charges before you send it.

4. Special orders and installed equipment

Custom-configured, made-to-order, and special-order items may be nonreturnable if that restriction was disclosed before purchase, except where required by law or the product is defective. Equipment that has been used, installed, modified, or damaged after delivery may not qualify for a change-of-mind return. Your rights for faulty or misdescribed goods remain available under applicable law.

5. Damage, shortage, or wrong item

Inspect the delivery when it arrives. Note visible damage with the carrier when possible, keep packaging, and contact us promptly with photos, an order reference, and a description. We will review the circumstances and provide a replacement, repair, refund, or other remedy as applicable. Reporting a problem promptly helps us work with the carrier; it does not remove legal rights.

6. Return transport and inspection

We will provide the return destination and packaging requirements after approval. Unless an error or defect is our responsibility or the law requires otherwise, the customer is responsible for return shipping and safe packaging. Returned goods are inspected before a refund is approved. We will explain any deduction before processing a reduced refund where allowed.

7. Refund processing

Approved refunds are sent to the original payment method when possible. The time for funds to appear depends on your payment provider. Original delivery charges are refunded when required by applicable law or when the return results from our error; otherwise they may be nonrefundable if this was disclosed before purchase.

8. Exchanges and help

If you prefer an exchange, contact us with the order number and the product you need. Availability and any price difference will be confirmed before an exchange is arranged. To begin a cancellation, damage claim, or return, use the details below.

Contact Trading Firm LLC

Address: 30 N Gould St Ste R, Sheridan, WY 82801
Phone: +1 307-785-1546
Email: studio@trading-firm.com